Terms and Conditions.
Welcome to Ibile Foods UK. By using our website (www.ibilefoods.co.uk) and placing an order, you agree to the following terms and conditions:
1. General Information
1.1. Service Provider: Ibile Foods is a food preparation and delivery service based in the UK.
1.2. Eligibility: By using this site, you confirm that you are at least 18 years old or have the consent of a parent or guardian to place an order.
2. Ordering
2.1. Order Placement: Orders can be placed via our website. It is the customer’s responsibility to provide accurate delivery information during checkout.
2.2. Order Confirmation: After placing an order, you will receive a confirmation email. This email confirms that we have received your order but does not guarantee availability.
2.3. Changes or Cancellations: Orders may only be changed or canceled within 1 hour of placement. Contact us immediately at 07557676101 or ibile.foods.uk@gmail.com for assistance.
3. Payment
3.1. Pricing: All prices are listed in GBP (£) and include VAT unless stated otherwise.
3.2. Methods of Payment: We accept payments through [list accepted methods, e.g., credit cards, debit cards, PayPal].
3.3. Failed Transactions: If a payment fails, the order will not be processed. Ensure sufficient funds are available before completing the transaction.
4. Delivery and Collection
4.1. Delivery Areas: We deliver to select locations within the UK. Please check our delivery area coverage before placing your order.
4.2. Delivery Times: We aim to deliver orders within the estimated time provided during checkout. However, delays may occur due to unforeseen circumstances.
4.3. Missed Deliveries: If a delivery attempt fails due to incorrect details provided by the customer or if no one is available to receive the order, additional charges may apply.
4.4. Order Collection: Customers collecting their orders can do so from the postcode NP10 8ES.
4.5. Perishable Items: We take care to deliver perishable items promptly and in good condition. Upon delivery or collection, please inspect your order immediately to ensure satisfaction.
5. Refunds and Returns
5.1. Non-Perishable Products: Refunds for non-perishable items will be handled in accordance with our Return Policy.
5.2. Perishable Products: Due to the nature of perishable items, we cannot accept returns once delivered or collected unless there is an issue with the product quality. Please contact us at ibile.foods.uk@gmail.com if you encounter a problem.
5.3. Refund Process: Approved refunds will be processed within 7 working days
6. Allergies and Dietary Restrictions
6.1. Allergens: Our meals are prepared in a kitchen that handles nuts, gluten, and other allergens. While we take care to avoid cross-contamination, we cannot guarantee that our products are allergen-free.
6.2. Customer Responsibility: Customers are responsible for checking ingredients and notifying us of any dietary restrictions or allergies during order placement.
7. Liability
7.1. Product Responsibility: Ibile Foods is responsible for ensuring the safe preparation and delivery of your order.
7.2. Customer Responsibility: Once delivered or collected, the customer assumes responsibility for the safe storage and consumption of perishable items.
7.3. Service Limitations: We are not liable for delays or service interruptions caused by circumstances beyond our control, including weather, traffic, or delivery partner issues.
8. Website Usage
8.1. Intellectual Property: All content on www.ibilefoods.co.uk is owned by Ibile Foods and is protected by copyright laws.
8.2. Prohibited Use: Misuse of the website, including hacking or fraudulent activity, is strictly prohibited.
9. Modifications to Terms
We reserve the right to update or modify these terms and conditions at any time. Any changes will be posted on this page, and continued use of our website implies acceptance of the updated terms.
10. Contact Information
If you have any questions or concerns, please contact us at:
• Email: ibile.foods.uk@gmail.com
• Phone: 07557676101
• Order Collection Postcode: NP10 8ES